Sales Terms

The online store within this website is managed by WOTRA Universe.

Company data:

Full name: WOTRA Universe Ltd
WOTRA Universe’s identity: WOTROMS Agency
Address: 20-22 Wenlock Road, N1 7GU London, United Kingdom
Registration number: 08862937, registered in England and Wales
UTR: 1796911364
E-mail: shop@woproms.agency
The phone: +44 7943 616 399

More information about the operator of this website and this online store can be found on the imprint page.

It is considered that the purchase in the online shop is made through a distance contract. The language in which the contract is concluded shall be English.

The sales terms of the online shop on this website (hereinafter: online shop) are compiled in accordance with the Consumer Rights Act and other legislation valid in England & Wales for sale over the Internet and for doing business in this way. The sales terms deal with the operation of WOTRA Universe and the business relationship between WOTRA Universe in its role as seller (hereinafter referred to as “WOTRA Universe”, “WOPROMS Agency”or“Seller”), registered users (hereinafter: Users) and buyers of goods or services (hereinafter referred to as the “Buyers” or “Customers”).

“Customer” in these sales terms is any natural or legal person who chooses to purchase products and/or services through this online store or otherwise expresses an interest in purchasing the products from the offer of this online store.

“User” is not necessarily a buyer, but accesses free content available on this website for registered or unregistered users. The general legal terms of this website are binding on the user, while the sales terms are further defined for the buyer as shown in the next parts of these terms.

Customers or Buyers can be:

• natural persons purchasing products and/or services for personal use, hereinafter referred to as “consumers”;
• natural (independent entrepreneurs) and legal persons engaged in gainful activity and purchasing products and services in an online shop for their own needs, hereinafter referred to as “businesses”;
• non-profit organisations that purchase products and services in an online shop for their own needs, hereinafter referred to as “non-profit organisations”;
• the public sector, hereinafter referred to as the “public sector”.

The above-mentioned customers are bound by the legal terms of this website, which include both the general and the below-listed sales terms that are in force at the time of purchase (submitting an online order). In addition to these terms, certain groups of products or services may be subject to special or additional terms or contractual terms, which in such case are indicated in a prominent place. Also, in individual cases (e.g. the method of payment or the return of goods), the sales terms differ in part depending on the type of buyer. The term “buyer” is used in the following terms if the individual terms apply to all types of customers mentioned above. However, the type of buyer in the following provisions is precisely defined in the case that the individual terms differ according to the type of buyer.

However, for potential buyers who wish to purchase products and services for the purpose of resale, the published prices in the online shop and the conditions of sale below do not apply. In such a case, please contact us directly to the above contact addresses for another type of agreement.

We advise you to carefully read the our general and sales terms and conditions before purchasing via the online store:

• general legal terms;
• the sales terms published on this page;
• privacy policy; and
• cookies policy.

All private information is protected in accordance with our privacy policy.

By using this online shop, you accept and agree to all provisions of the General and Sales Terms, which also include all links and their components, and you acknowledge that you have been informed of the Privacy Policy. At the time of purchase, you also guarantee that you are over 18 years old.

Availability of information

The seller undertakes to always provide the buyer with the following information:

• the identity of the company (name and place of business, registration number);
• contact details enabling the user to communicate quickly and efficiently (e-mail, telephone);
• essential characteristics of the goods or services (including after-sales services and guarantees);
• accessibility of products (any product or service offered in the online shop should be made available within a reasonable period of time);
• the terms of delivery of the product or performance of the service (delivery method, place and time of delivery);
• all prices must be clearly and unambiguously determined and it must be shown whether they already include taxes and transport costs;
• method of payment and delivery;
• the period of validity of the offer;
• the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, whether and how much it costs the buyer to return the product;
• explanation of the complaint procedure, including contact details.

Supply of goods and services

The seller in the store of this website offers products and services in various formats. This means that individual products or services on sale may be:

• delivered to customers in physical form;
• delivered to customers in digital form (e.g. books in pdf or other electronic format, software licenses, etc.);
• offered in the form of live or pre-recorded online webinars, online consultations and/or other online events;
• offered in the form of subscriptions and thus in the form of access to closed protected content for the duration of the subscription or active membership period;
• offered in the form of consultation, training and other events that take place at a particular location;
• offered in the form of packages consisting of several types of goods and services.

The variety of forms of goods and services in sales affects individual provisions of the sales terms, especially in connection with the exercise of the right of the buyer to withdraw from the contract and return the goods, which is evident from the continuation and further specified in the Consumer Rights Act. The individual provisions of the sales terms, in particular regarding the right to withdraw from the contract and return the goods, apply only to consumers, i.e. natural persons who purchase products and services for their own personal needs.

Prices, discounts and other benefits and conclusion of a purchase agreement

The offer in the online store and the price of products and services may in certain cases change on a daily basis due to the nature of the business. All prices are in GBP. Prices do not include value added tax as we are not a taxable person. All prices are final, unless expressly stated otherwise. WOPROMS Agency often offers its customers promotional, casual and membership discounts and other benefits, which is indicated in a prominent place in the online store or for a particular product or service on sale. On certain promotions, a discount code will be provided, which the buyer will enter when ordering and thus obtain a discount on a specific product or service.

Examples of discounts and benefits:

• individual benefits or discounts apply to members of the CollaboVentures Network, which shall be indicated prominently in the event of the possibility of benefiting from the benefit or discount;
• in the case of individual products and services, discounts on the quantity sold shall be granted, which shall be indicated prominently in such a case;
• discounts for non-profit organisations are recognised for individual products and services, which in such a case shall be indicated prominently;
• promotions or campaigns take place during individual periods, which also offer discounts during the promotional campaign period, which in such a case is indicated in a prominent place;

Discounts shall not be cumulated with each other unless otherwise stated. For each purchase, only one promotional code or one type of discount can be used. Free shipping is not applicable to the purchase of products or services in the campaign unless otherwise specified.

Since WOTRA Universe is not a taxable person, all prices are VAT exclusive. Published prices in the online store, however, do not include postal charges. They are added to the price during the purchase process, based on the type and quantity of the product or service purchased, information on the amount of the purchase and the address for delivery in the case of a different price depending on the place of delivery. As a rule, the price of postal charges is the same for all locations within United Kingdom, unless stated otherwise. Prices are valid at the time of placing the order and have no predetermined validity. Prices are valid in the case of payment using the payment methods listed below.

For all orders above the value of GBP 96.00, delivery within United Kingdom is free of charge for the buyer, except in exceptional cases due to the nature of a particular product or other reasons, but in such cases it is visible next to the product.

The purchase agreement between the seller and the buyer is concluded at the moment when the seller confirms the order (the buyer receives an e-mail on the status of the order confirmed). From this point in time, all prices and other terms are agreed and apply to both the seller and the buyer. For the buyer, the information given at the time of placing the order is taken into account. It is not possible to change the customer’s details that are linked to the confirmed order at a later date.

Despite extraordinary efforts to provide the most up-to-date and accurate data, it may happen that the price information is incorrect. In this case, or if the price of the product or service changes during the order processing, the seller will allow the buyer to withdraw from the purchase, at the same time the seller will offer the buyer a solution that will go to mutual satisfaction.

Methods of payment and invoicing

The seller offers the following payment methods:

• payment through a bank account;
• payment via PayPal payment system;
• with payment cards via Stripe;

Upon delivery of ordered products and services, the seller also sends the invoice to the buyer via e-mail.

The invoice contains a breakdown of the price, all costs related to the purchase and other legally necessary information for the issue of the invoice.

The buyer is obliged to check the correctness of the data before placing the order. Subsequent objections to the correctness of invoices issued by the seller need not be taken into account.

Delivery of digital products and/or services and online access to paid content

In the case of digital products (e.g. e-books) and/or services (e.g. online advice, mentoring, training and events) or in the case of online access to other paid content, customers will receive the product in digital form or receive information on access to products, services and other digital content by e-mail, no later than one working day after the payment is received. Exceptionally, this time limit may be longer in order to prepare or customize the content or organize the access to specific content. The buyer will be informed about this before the purchase and the request for payment. A message with the received product or information about access to digital products, services or content will be sent to the e-mail address of the buyer that was provided when ordering the product or service. In the case of recordings or already available products, services and other digital content, it will be accessible to the buyer in the e-mail itself or immediately after receiving the e-mail from the seller at the address indicated in the e-mail, or in the case of announced future online consultations, mentorships, trainings and online events on a published or agreed day and hour. For the purposes of accessing digital products and/or services and other paid content in the e-mail, the buyer will receive detailed instructions.

In case of any problems related to the receipt or access to digital products and/or services, or in case of problems with online access to other paid content, we recommend that the buyer contact the seller via the seller’s contact details seen from these terms.

Delivery of physical products and delivery costs in United Kingdom

Through this online store, we enable the delivery of goods within United Kingdom. In case you want delivery to another country, please contact us directly before ordering or purchasing at the above contact addresses.

The seller reserves the right to choose any delivery service if it helps him to fulfill the order more efficiently.

The risk of loss or damage to the dispatched goods passes from the seller to the buyer when the goods are physically received or when the goods are physically received by a third party other than the carrier and appointed by the buyer for this purpose. If the buyer ordered transportation from a carrier that was not offered by the seller, the risk of destruction or damage to the goods passes regardless of this to the buyer upon delivery of the goods to the carrier.

The cost of preparing goods and postal delivery costs are calculated on the basis of the type and quantity of the product or service purchased, information on the amount of purchase and delivery address in the case of a different price depending on the place of delivery. As a rule, the cost of preparation and delivery is the same for all locations within United Kingdom, unless stated otherwise.

The cost of preparing the goods and delivery is indicated at the time of purchase of the individual product and is always displayed for informative purposes and also added to the the online shopping cart, before and at the time of placing the order.

For all orders above the value of GBP 96.00, delivery within United Kingdom is free of charge for the buyer, except in exceptional cases due to the nature of a particular product or other reasons, but in such cases it is visible next to the product.

How quickly the goods will be delivered depends on a number of factors. If the ordered goods are in stock in our warehouse and you place the order by 12:00, the goods will be shipped no later than the next working day. If we do not have any of the ordered products in stock, your shipment will be shipped no later than the next day after receipt of the products to stock. Our employees will inform you by e-mail or telephone about the stock status, the estimated delivery time and the time of delivery. Delivery is made by the delivery service, usually the next working day from the date of dispatch, but at the latest within 3 (three) working days.

If you are not at home at the time of delivery, the courier/delivery provider will leave a message on the basis of which you will agree to re-delivery or pick up at the nearest postal unit, parcel machine or other pick-up location.

Reviews or comments of customers in the online store

Reviews or comments from registered customers (buyers) are part of the functionality of the online store, which are intended for the user community. The seller allows the opinion to be written by any customer of the store, and before final publication, they are inspected by the seller. The Seller reviews prior to the publication of the review and rejects those that contain obvious untruths, are misleading or offensive or, in the opinion of the Seller, do not provide benefits to other users and visitors.

By submitting an opinion or comment, the buyer expressly agrees to the terms of use and allows the seller to publish part or all of the text in all electronic and other media. The Seller has the right to use the content for an unlimited period of time and for any purpose in the Seller’s commercial interest, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he owns material and moral copyrights for written opinions and comments and that he transfers these rights to the seller non-exclusively and indefinitely.

The Seller reserves the right, for a limited or unlimited period of time and without explanation, to disable the function of posting reviews or commenting, either for a specific product and/or service or for all products and services in online sales.

Right of the buyer — consumer to withdraw from the contract and return the goods

The right of withdrawal applies only to the buyer — the consumer, i.e. a natural person who purchases products and services for personal use. For other types of buyers, this provision or right does not apply.

Likewise, withdrawal from the purchase is not possible in the case of exceptions provided for in the Consumer Rights Act, which may include exceptions to the purchase of digital products (e.g. books in electronic form) and/or services and online access to digital content in online sales. In the process of purchasing an individual product and/or service, the Seller will inform the consumer about whether and under what conditions a withdrawal from the purchase is possible.

In the event that withdrawal is possible, the buyer — consumer has the right (in accordance with the Consumer Rights Act) to inform the seller that he withdraws from the contract within fourteen (14) days of receipt of the goods without having to state the reason for his decision. The withdrawal message shall be deemed to be timely if the withdrawal shipment is submitted within the time limit. The consumer must return the product to the seller without delay, but no later than fourteen (14) days from the transmission of the notice of withdrawal, in accordance with the conditions set out below and in accordance with the Consumer Rights Act. The only cost to be borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. However, the Seller is not obliged to accept and not accept returned ransom shipments.

The 14-day withdrawal period for the exercise of the right of withdrawal shall begin on the provision of services on the day of conclusion of the contract or on the day on which the seller has fulfilled that obligation if this obligation has been fulfilled after the conclusion of the contract.

In the case of delivery of goods, the 14-day withdrawal period shall begin to run from the day on which the consumer accepted the goods or, more specifically, the day on which:

• the consumer or a third party other than the carrier designated by the consumer acquires actual possession of the goods;
• the consumer or a third party other than the carrier designated by the consumer acquires actual possession of the last item of goods if the subject matter of the contract is several pieces of goods ordered by the consumer in one order;
• the consumer or a third party other than the carrier designated by the consumer acquires actual possession of the last consignment or piece of goods where the delivery of the goods consists of several consignments or pieces;
• the consumer or a third party other than the carrier designated by the consumer acquires actual possession of the first item if the delivery of the goods is regular during a certain period of time.

The consumer exercises the right to withdraw from the contract by informing the seller in writing of the withdrawal using the form “Drawback from the Contract and Return of Goods”, which he sends to the seller’s e-mail address indicated in the form “Drawback from the Contract and Return of Goods”, completed and signed and accompanied by an invoice. The consumer shall be deemed to have made the statement of withdrawal in good time if he sends it within the period prescribed for withdrawal. The burden of proof regarding the exercise of the right of withdrawal lies with the consumer.

At the same time with the timely withdrawal from the contract, the consumer must also return the purchased and already received goods to the seller within 14 days of the date of written notice of withdrawal from the contract. The consumer must return the goods received to the seller by registered mail, in the original packaging, undamaged and in the same quantity, unless the goods are destroyed, defective, lost or their quantity has been reduced without the fault of the consumer. The consumer must also attach a copy of the invoice to the return. During the period of withdrawal from the contract, the consumer must not use the products unhindered. The consumer may carry out the inspection and examination of the products to the extent strictly necessary to establish the facts. Testing of a product that deviates from the above is considered to be possession of the product, which means that the consumer loses the right to withdraw from the contract. The consumer shall be liable for a reduction in the value of the goods if the decrease in value is due to conduct which is not strictly necessary to determine the nature, characteristics and functioning of the goods.

Refund of payments will be made by the Seller without delay or at the latest within 14 days of receipt of the notice of withdrawal from the contract. The seller shall return the payments received to the buyer using the same means of payment as the consumer, unless the consumer has expressly requested the use of another means of payment and the seller does not bear any costs as a result. The Seller may withhold the refund of the received payments until the collection of the returned goods or until the consumer has provided proof that the goods have been sent back to the Seller.

In the event of withdrawal from the contract where the discount was granted, the consumer shall not be refunded; only the paid amount will be refunded. When withdrawing from the contract, the gift voucher is considered as a means of payment and is returned to the consumer as a gift voucher, while the amount paid is refunded.

In exceptional cases where the products are not returned in accordance with the Consumer Rights Act, we may offer the consumer the purchase of the product with the appropriate compensation, which is determined by the record at the time of return. A discounted purchase shall be taken into account when the consumer sends a confirmation by e-mail. The consumer enforces the aforementioned ransom only when ordering another product in this online store at the level of the same or higher value.

Complaints and claims

We accept any complaints and claims via a completed form in writing via e-mail to shop@woproms.agency with the note “complaint”.

Complaints about services must contain a precise indication of the deficiency giving rise to the complaint and the period during which the deficiency was detected. The buyer must also provide the contact details that allow seller’s communication with the buyer. We will respond to the complaint within 14 days.

Governing law and jurisdiction

Legal relations between buyers, as users of the website or online store, and WOTRA Universe as the provider and operator of the website or online store are governed by the English law. Any disputes will be settled amicably, but if this is not possible, the competent English Court will have jurisdiction to resolve disputes.

These sales terms are an integral part of this website Legal Terms (including with the Privacy and Cookies Policy) and are effective as of May 10,  2023. They may be updated from time to time.

We reserve the right to modify or replace these Terms at any time by posting the revised Terms on this website. You are responsible for reviewing and becoming familiar with any such change each time you access any part of this website.